Health insurance exchange copes with last minute rush

10:02 PM, Dec 24, 2013   |    comments
  • Share
  • Print
  • - A A A +
Screenshot of on October 30, 2013



(USA TODAY) - As insurance shoppers raced to complete their shopping by midnight Christmas Eve, the Centers for Medicare and Medicaid Services announced Monday was record day for traffic on, the federal exchange handling sign ups for 36 states.

The call center received more than 250,000 calls and 2 million people visited the site, spokeswoman Julie Bataille said. The rush created a wait: More than 129,000 individuals left emails Monday as part of the "advanced queuing system." All received emails inviting them back the same day to complete their applications, Bataille said.

Volumes on Tuesday were high but not equal to Monday. No one had to wait, Bataille said. Thousands of people called the site's call centers, which would be open until midnight, and thousands more were completing enrollment online. The agency created "a robust casework process" to address individual inquiries, respond to specific situations, and help consumers transition to new coverage, she said.

The call center is closed on Christmas but will reopen on Dec. 26. The agency reminded that those who start the process of selecting a health plan after today will be covered as of Feb. 1.

Check out some of our most read stories from 2013:

#shortyellows: Florida quietly shortened yellow lights

Terrorism Warning: Memo says terrorists practicing dry-runs on Florida flights

Kittens shot: Officer shoots kittens in front of children

Courtroom apology: Woman apologizes for flipping off judge

Weird ice: Strange, giant circles appear on frozen pond

Controversial Club: College student organizes "White Student Union"

CFO Trouble: School administrative chief in trouble over her porn sex blog

Warning Shot Wife: Mother gets 20 years for firing warning shots at abusive husband

Science Arrest: Teen girl arrested over science project explosion

Wait, WHAT?? Dog shoots man in the leg with a handgun

Popular photo galleries:

Faces of Meth: Devastating before and after photos of meth abusers

Trayvon Martin Shooting: Trayvon Martin crime scene photos and George Zimmerman injury photos 

Hooters Winners: Winners of the 2013 Hooters swimsuit pageant

Rejected: Funny Florida license plates rejected by the DMV***warning graphic***

Deadly sinkhole: Home collapses, man dies in giant sinkhole

Popular Databases:

Florida Sex Offenders: Look up sex offenders in any Florida neighborhood here

Restaurant Inspections: Look up inspection reports for any Florida restaurant here

Most Watched Videos