CLEARWATER, Florida -- For the Allan family, Chicago beef is an annual holiday tradition. The family orders Christmas dinner shipped in every year from the famed Portillo's Restaurant.
"It's a big deal," said Jan Allan. "It's something to us that's special for our family. It's not something we can get in Florida."
Allan was planning a dinner party for 20 friends and family, but when the food didn't arrive by early on Christmas Eve, she was worried.
"I became concerned and tried to check the tracking number," said Allan.
Turns out, for the first time this year, UPS took on more overnight packages than it could deliver. The company apologized to customers, blaming bad winter weather in the south and a surge in online shopping. But it is still sticking to its decision to remain closed on Christmas, upsetting customers across the county.
"It's terribly disappointing because we ordered these things on December 1st," said another customer left without his package.
More angry customers took to Twitter. Joe Black was supposed to receive a wireless router ordered through Amazon. The package arrived at the airport in Tampa on Christmas Eve, but was never delivered to his home as promised. Amazon is now offering a partial refund.
As for the Allan family, they ended up with Christmas dinner from Boston Market instead of Chicago's Portillo.
"We still are having a great time and we still have food on our table and we're grateful for that," said Allan.
UPS says it hopes to have all of its late packages delivered by Thursday or Friday at the very latest.
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