KB Home works to repair home for nine years, then "forgets" to finish

7:09 PM, Oct 4, 2012   |    comments
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MULBERRY, Fla. - After numerous stories on troubled condo and townhome complexes around Tampa Bay, KB Home promised to repair all the problems.  However, that promise was all but rejected by many owners who claim years of "fixes" haven't fixed anything.

But of the dozens of frustrated homeowners who have complained about KB Home to 10 News, none has been dealing with failed fixes longer than Kenny Jimna.

Jimna, 46, a Marine Corps vet, is a resident of Mulberry's "Preserve at Sundance" community.  He says his single-family home was built by KB Home in 2003 and has been under repair since.

And six months ago, after crews removed all the stucco from his second floor to repair mold and water intrusion problems, they simply disappeared.  Jimna's home has been exposed to the elements throughout the entire rainy season.

Now, his home is plagued by mold, moisture, and insects on a daily basis.  He says pictures have fallen off the wall and things have fallen off the outside of the building too.

"It's not just the mold," Jimna said of his concerns, "In my sleep, I dream that the house is going to fall down."

Other homes in the Preserve at Sundance complex have apparent structural issues, with stucco and wood failures evident.

Jimna contacted the 10 News Investigators after he saw previous coverage on KB Home's problems in Bradenton.  He says he hasn't been able to get a hold of anyone at the company and feels they completely forgot about him.

Jimna contacted the 10 News Investigators after he saw previous coverage on KB Home's problems in Bradenton.  He says he hasn't been able to get a hold of anyone at the company and feels they completely forgot about him.

He says the stress of his problematic home cost him his last job and have sent him to the doctor numerous times.  Now nine years into his 10-year warranty, he feels this is his last chance for help.

"I'm worried that I'm going to be stuck with something that's not liveable," Jimna said.  "Because for 10 years, it's been going on, even after (KB Home) said 'it's perfect.' "

10 News contacted KB Home about the Preserve at Sundance on Wednesday, and by Thursday morning, a KB Home customer service representative was at Jimna's home. 

While the representative refused to talk to 10 News, the company issued another statement promising to stand by its warrant:

"As part of KB Home's on-going warranty program and service commitment to our homeowners, we will continue to respond and address any of our homeowners claims as we were today in Sundance.  We encourage homeowners to contact us immediately if they have any questions, or would like a KB Home representative to inspect their home and take immediate action to address their concerns."

Jimna says he'll never be able to sell his home because of the massive problems and doesn't feel safe in it, so he's hoping KB Home will provide him with a new building that's free from problems.

And with only a year left on his warranty, he's hoping for a real "fix" soon.

If you've been a victim of poor KB Home Construction, contact 10 News Investigator Noah Pransky at npransky@wtsp.com.

Previous KB Home coverage:
10/2/12 - State Senator pleads for AG to investigate KB
9/28/12 - Anomalies found in Willowbrook inspections
9/26/12 - Willowbrook victims seeking legal help
9/19/12 - Frustrated homeowners confront KB executive
9/13/12 - 10 News reveals KB whistleblowers tried to warn homeowners
8/8/12 - Willowbrook homeowners meet with state senator
8/4/12 - Homeowners demanding justice from KB Home

Find 10 News Investigator Noah Pransky on Facebook or follow his updates on Twitter.

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