Brenda Figueroa's home was severely damaged by a fire on Nov. 29. The single mother of three said she has had a difficult time getting enough money from the insurance company.
Tampa, Florida - Brenda Figueroa's home was severely damaged by a fire on Nov. 29.
"I sat on the bed and then I heard a boom! It was a strong boom!" said Figueroa.
Family photos, clothing, and many keepsakes were destroyed by the flames.
"It's going to be Christmas. I feel like my kids' Christmas is ruined," she said.
The single mother of three said she has had a difficult time getting enough money from the insurance company. As of Wednesday, she has only received $3,500 from Saint John's Insurance Company out of Orlando, even through it agreed that the home is an undisputed $200,000 loss.
"When you look at the size and the magnitude of the loss and you look at the damage and actually visually see it, you wonder to yourself ... what's the question? Why is this happening?" said public adjuster Richard Tutwiler.
The owner of Tutwiler & Associates said he has had a difficult time urging the company to give his client enough money to find temporary housing, food, and clothing.
10 News has reached out to the insurance adjuster working Figueroa's case and is waiting to hear back.
Figueroa, meantime, said she believes the company is trying to turn their back on her.
"I'm hurt because right now it's going to be Christmas and I don't even have clothes for my kids."
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