Lakeland Electric bills lost or burned, Postal Service investigates why

6:25 PM, Mar 29, 2013   |    comments
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Lakeland, Florida -- Some Lakeland Electric customers may have been taken aback by bills dated March 11, or March 12. 

According to the company, some customers have said their bills arrived burned or damaged, and others said they didn't even receive one at all. 

The electric company initially believed a recent accident on I-75 between a tractor trailer and a dump truck was to blame, and that billing statements from the company were being carried by the truck.  

See also: Photos of the crash 

But the Postal Service has since spoken, and denies the crash as being the cause of the lost bills.

According to their statement, the Postal Service confirmed that the mail truck involved in that accident was only carrying standard mail and periodicals- not first class mail (Lakeland Electric bills).

The statement says Postal Service reps are now looking into how the electric company's bills arrived with burns and damages, or not at all. 

In the meantime, Lakeland Electric has provided information for customers affected by this situation.

Below is all of the information as listed on their website


Customer Bills dated March 11 and March 12, 2013 with due dates April 8th and 9th: 

Some of our customers either received damaged or burned billing statements, or did not receive them at all. Lakeland Electric is working with our customers affected by this interruption in bill delivery.

If you did not receive a billing statement dated March 11th or March 12th: Please go online to Lakelandelectric.com to sign up to view your bills online ebill.lakelandelectric.com, or access your account balance* by dialing 863-834-9535 to reach our automated telephone system 24hrs a day/ 7 days a week.  *utility account number and the last 4 numbers of the account holder's social security number are required.

We are also here to speak with you Monday through Friday, 7:30am-8:00pm, excluding holidays. 

Thank you for your patience and know we are doing everything we can to resolve this delay.

Sincerely,

Lakeland Electric Customer Service Management

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