DEO says claimants on hold should receive payment this week

6:03 PM, Jan 30, 2014   |    comments
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Tampa, Florida - As 10 Investigates the problems that thousands of Floridians are experiencing with the CONNECT unemployment system, the Florida Department of Economic Opportunity (DEO) announced plans to move forward in issuing benefit payment to individuals whose continuing claims have been on hold for adjudication for more than seven days.

However, we are still hearing from a lot of viewers who are still waiting for benefits. We want you to know that we continue following any developments with the CONNECT system and are bringing you new information from the DEO.

On Thursday January 30, DEO Executive Director Jesse Panuccio issued a statement saying that benefits should be paid to this week to people on hold adjudication, "Ensuring that reemployment assistance claimants receive their benefits is DEO's number one concern. 

"DEO expects Deloitte to deliver the fixes to all remaining technical issues as quickly as possible. As previously reported, eligible individuals whose continued claims had been on hold in adjudication for more than seven [days] as of January 18 should receive payment this week. Staff continue to work the initial and continued claims in adjudication and productivity has now exceeded pre-CONNECT levels, with more issues being resolved each day than in the legacy system."

The DEO has also added that there is another vendor, Capgemini, working to provide technical expertise and advise technical teams.

Since then, DEO has also updated the browsers that are working with the CONNECT system.

"We have taken signification actions to increase productivity and make system improvements in the adjudication, appeals, and central intake units," said Panuccio. "In an effort to improve access to the CONNECT system, technical work has been completed to ensure the website displays correctly all popular web browsers including Google Chrome. However, we continue to press Deloitte to fix the remaining technical issues as quickly as possible."

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